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Privacy Policy

OUXI Privacy Policy

Welcome to the OUXI website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on the Site. Please read carefully to understand how we handle your information.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain device-related information, including your browser type, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the specific web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

· Cookies: Data files stored on your device, usually containing an anonymous unique identifier. You can visit(http://www.allaboutcookies.org/) for more information about cookies and how to disable them.  
· Log files: Records of website activity including IP address, browser type, internet service provider, referring/exit pages, and timestamps.  
· Web beacons, tags, and pixels: Electronic files used to record information about your browsing activity on the Site.

In addition, when you place an order on the Site, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

2. Sichere Transaktionen
All payment transactions are processed through secure SSL-encrypted connections to protect your personal and payment information.

3. How We Use Your Personal Information

We primarily use Order Information to:

· Process orders, including payment, shipping, and providing invoices or order confirmations;  
· Communicate with you about your order;  
· Screen orders for potential risk or fraud;  
· Provide you with information or marketing related to our products or services according to your preferences.

We use Device Information to:

· Screen for potential risk and fraud, particularly using your IP address;  
· Improve and optimize the Site, such as by analyzing customer browsing behavior and evaluating advertising effectiveness;  
· Support our marketing and advertising campaigns.

4.We do not sell your information

· We do not sell, rent, or trade your personal information to third parties
· We will not use your personal information or photos for advertising without your explicit
consent.

5. Sharing Your Personal Information

To achieve the purposes described above, we may share your Personal Information with third-party partners. Additionally, we may disclose your information to comply with legal obligations or respond to lawful requests such as subpoenas or search warrants to protect our rights.

6. Behavioral Advertising

We use your Personal Information to deliver targeted advertisements and marketing communications to enhance your shopping experience.

7. Do Not Track Signals

Please note that we do not alter our data collection or usage practices in response to browser “Do Not Track” signals.

8. Your Rights

If you are a European resident, you have the right to access the personal information we hold about you, and to request correction, update, or deletion of such information. To exercise these rights, please contact us using the information below.

We process your information to fulfill contracts with you (e.g., order processing) or for our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

9. Data Retention

We will retain your Order Information after you place an order on the Site unless and until you request deletion of this information.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. Significant changes will be communicated to you via website notices or email.

11. Contact Us

If you have any questions, suggestions, or complaints about this Privacy Policy, please contact us at:

Email: ouxiofflcial@gmail.com

Shipping

All orders are eligible for free shipping.
All prices are inclusive of VAT. No import taxes are payable by the customer.

Shipping Time

For orders with items in stock, especially electric bicycles, processing usually takes one business day. In a few cases, there may be a slight delay in shipping. If you have not received your order within 15 business days, please feel free to contact us: ouxiofflcial@gmail.com.

What to Do If There Is a Shipping Issue?

Delayed or Missing Packages:
If your package doesn’t arrive within the estimated shipping time or any items are missing, contact our support team at ouxiofflcial@gmail.com within a week of the estimated delivery date.

Returned Packages:
If your package is returned to the sender, we’ll investigate right away. We need to confirm it has been returned to our overseas warehouse before we can re-ship it to you. Please note that if your package is returned because it wasn’t picked up on time or the address was incorrect, we may charge extra for redelivery or processing a refund.

Email Says Delivered, But No Package:
Please email ouxiofflcial@gmail.com within 3 calendar days of the notification with your order details. We’ll help start an investigation with the shipping provider. If the issue isn’t reported within 3 days, the shipping provider won’t be able to investigate or compensate for the lost package.

Important Reminder

Please retain the original packaging and the materials within it for at least 30 days after receiving your package to for any potential repairs or returns.

Delivery Times and Fees by Destination

Understanding Estimated Delivery Dates
Most items are delivered on time as scheduled. However, there may be instances where packages are delivered slightly later than expected, or, in rare cases, experience longer delays.

In online shopping, delivery times can fluctuate due to the nature of logistics, and we hope you understand this. Logistics is subject to various uncertainties, so the arrival time provided by the carrier is usually an estimate. The actual delivery times can change due to factors such as weather conditions, capacity constraints, warehouse processing times, and other variables.

Additionally, delays may occur during high-demand periods such as mega sales events, product launches, or restocks.

Warehouse Destination Estimated Delivery Time Shipping Fee Notes
California United States 2~7 Business days FREE Shipping is not available to these locations: Alaska、American Samoa、Guam、Hawaii、Marshall Islands、Northern Mariana Islands、Palau、Puerto Rico、U.S. Virgin Islands.
Europe Netherlands, France, Belgium, Germany, Italy, Spain, Poland, Austria, Czech Republic, Luxembourg, Hungary, Bulgaria, Slovakia, Romania 2~10 Business days FREE Other: If your European country is not within our delivery area, please contact customer service.

Shipping method

US: FedEx、UPS
EU: DHL、UPS、FedEx
All shipments require a signature upon delivery

Additional Notes

We do not sell to customers under 18 years old. Minors must ride under adult supervision.